OUR SHIPPING PROMISE
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your order, we aim to process all in-stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days (Hong Kong / Macau) after it ships from our warehouse.
WHEN CAN I EXPECT MY PACKAGE?
Once an order is placed, all in-stock items will generally ship from our warehouse within 1-2 business days during this “processing” time our warehouse is busy picking, packing and readying your order to be shipped by one of our fantastic Carriers.
Once our carrier picks up your order, they make every attempt to deliver it within 3- 5 business days or sooner if expedited shipping has been selected. International shipping delivery based on your shipment's destination, normally it will arrive within 8 -15 days.
ORDER DELIVERY FLOW
Please note - the cut-off times for the shipping is 11am (GMT+8)
Shipping to the Hong Kong ／Macau
We offer free shipping on all orders over HK$300 to the Hong Kong/Macau (takes about 3– 5 days for delivery, depending on which courier service you choose. For all purchases under HK$300, shipping charge varies with which courier service you choose
Shipping to Wordwide*
We offer free shipping on all orders over HK$800 to Worldwide. For all purchases under HK$800 shipping charge varies from place to place and also depends on which courier service you choose
*We ship to the following countries
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark,
Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Japan, Latvia, Lithuania, Luxemburg, Malaysia, Monaco, Montenegro, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Ireland, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom
If your country is not listed on our shipping page, please contact us for a shipping quote – we will try to assist you with your order and shipping if possible.
INTERNATIONAL SHIPPING CUSTOMS, DUTIES & TAXES
- International shipping rates cover shipping charges only. Duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient.
Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our delivery estimates.
Awareness Organics is not responsible for any delays incurred due to international customs. Awareness Organics is not responsible for any additional duties or taxes your country may require, we do our best to ensure you will not incur any extra fees. The purchaser is responsible for tracking their package once it is tendered to the shipping carrier. Please note that packages may be delayed due to the destination country’s customs clearance procedures.