Thank you for shopping at Awareness Organics. If you are not completely satisfied with a product for any reason, please contact us at within 30 days of the purchase date. We’re happy to go over your concerns and chat about the best way to get the most out of your purchase.

If we can’t make this product work for you, we are more than happy to arrange for a return or refund of the item. All returns/refunds need to be made within 30 days of purchase. 

 At this time, we only accept returns/ refund on three individual items in any 365-day period. After this limit has been reached, you are no longer able to return or exchange items until the 365-day period has passed. We apologise for any inconvenience this may cause. 

When you return a product, you will receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.

Returns must be in their original packaging and must be postmarked or have visible tracking within 7 days. 

Customers are responsible for return shipping charges, unless the return was a result of damage or mis-delivered. Please return the product via EMS mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

All returned merchandise must be in its original packaging. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned. (You may keep free gifts and gifts with purchase, but we may charge your account for the full value of the gift.) Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned complete with original packaging. 

All returns are subject to validation and approval by Awareness Organics reserves the right to limit or refuse a return. If a return is received in the following condition, Awareness Organics will not accept it and/or a fee may apply:

We do not accept returns on products that were purchased through eBay or any other unauthorized retailers of Awareness Organics. If you have any questions about Authorized Retailers, please see our stockist page here.

Order is refused upon delivery. Refusal of an order upon delivery is not an approved return and will be refused. If it’s accepted by our warehouse, a HKD150 fee will apply and be deducted from your refund.

Returned item is not securely packaged for transit. Items not properly secured to prevent damage in transit are subject to a HKD150 fee. Please use original packing materials or a sturdy box with proper packing. 

Returned item is damaged in transit. Return items damaged in transit will not be accepted for return or exchange. Please insure your return with the carrier.

Returned item arrives with postage due. If your return arrives with postage due, your order will be refused at the time of delivery. If your package is accepted, a flat HKD150 postage due fee will be deducted from your refund.

We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.

 If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us at +853 6338 0902.

Broken/Damaged Items

Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. If you find any discrepancy in an order please do not throw away or destroy any part of the packaging, box or products or we will not be able to assist you to obtain a refund or exchange. It is very important that you retain these materials as we must have them in order to make a claim with the appropriate shipper and without them it is impossible to submit a claim. If possible, please take a picture of the box and/or any damages and retain those for any claims. Thank you. 

Non-returnable items*

Any clearance items, discontinued items, final sales items, Awareness Organics Gift Certificates, purchased samples, special-order items, or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes special orders on discontinued items and any bulk-ordered item purchased in quantities greater than 3. 

Cancelled Orders

Orders must be cancelled in 24 hours. If an order is cancelled after, it has begun the fulfillment process, it will be subject to a HKD50 of administration fee.

International orders cannot be canceled. Refused international orders will be assessed the full shipping costs and a HKD200 handling fee.

Refused/Undeliverable Packages

If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee will be assessed. The fee is HKD100 for domestic orders and HKD250 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee.

Awareness Organics reserves the right to change and update this return policy at any time.